I am happy with my Comcast cable service. Happy with the speed and services, that is. I am not so happy about the price – about $70 per month. I have been thinking of looking elsewhere for a while. Then I received an ad in the mail for CLEAR Wireless 4G Internet. Back in the days of Xohm, I had been interested in WiMax. So, I decided to give CLEAR a try.
From the beginning I was a little wary of this company.
For starters, I didn’t like the envelope in which the mailing arrived.

“This is not junk mail.” Oh? Then what do you call an unsolicited advertisement sent to your home via the United States Postal Service.
The ad claimed that for, “$30 a month” I could have “Super fast intenet.” The little asterisk clarified that, “Super fast” means compared to 3G, not regular home DSL. On the CLEAR Wireless website, they claims to offer 6.0 MBPS download. Not bad.
I called the customer service number. The rep was rather pushy, making fun of me for not wanting to “save money” and quickly switch to a company I know nothing about. I decided to go along.
I answered all the rep’s questions including those relating to putting me through a credit check. Then she tells me the total is $45 per month. Wait! What about the $30 ad?
“Oh, no,” She says, “The $30 is for old people who only go online a few times a month. You want the $40 plan. The extra $5 is the modem rental.”
I asked what the difference is between the $30 plan and the $40. She skirted the question and started telling me about all the money I would save.
I then expressed my misgiving about a 4G wireless connection in a home I can barely even use my 3G cellphone. Once she saw I was hesitating she began to push the, “But don’t you want to save money?” theme.
Here is a summary of the fine print:
- $30 per month – only if you want the “Basic” service (1.5 mbps up, 0.5 mbps down). Anything better starts at $40 (6 mbps up, 1.0 mbps down) plus $4.99 per month for modem rental.
- 2-Year Contract – CLEAR has a two year contract (unless you want to pay more for a month-by-month contract). Termination fees can be as high as $185.
- Initial costs – Up front you have to pay for the first month – $44.99. There is also a shipping fee of $9.95 and an Activation fee of $35.00. The Rep waived the Activation fee for me.
- Return policy – There is a 14-day return policy before you are locked into the 2-year contract. But, even before the 14 days run out, you don’t get all your money back. The month is pro-rated and you only get refunded for the “days you didn’t use.” So if you spent 13 days trying to get it to work for you and fail – you are out $22.50.
Another thing that really bothered me is that Clear seems to have multiple websites and each one is different in design and layout:
- www.clear.com
- www.clearwirelessinternet.net
- www.clearwirelessinternet.com
- www.clearwirelessinternet4g.com – which looks the same as the previous site, but has a different phone number.
Additionally, onilne it is very unclear that there is even a $40 home plan. They tout the $30 plan but never explain it is limited to, “people who just check their email a few times a day” as the rep told me online to convince me to go with the more expensive plan.
The site also only mentions the 2-year contract information to the very fine print at the bottom of the list of plans. Just reading through the site will give you the impression that there is no contract.
In the end I ordered the service, but subsequently did more research (on which the above information is based) and decided to cancel the order. The reasons I gave them for canceling:
- I don’t like contracts – only cell phones do that and I think that should be outlawed as well. If you are afraid people won’t stay with your product – fix it, don’t lock people in.
- The multiple websites and very difficult to find information rang some alarm bells.
In life, one has to come to trust one’s gut feelings. I have found those feelings to be quite accurate many times. This time my gut feeling was to cancel.